Refund policy

Refunds & Returns Policy

Thank you for shopping with us. Because we sell ingestible supplements, personal wellness items, and sensitive baby care products, we maintain strict health, safety, and hygiene standards. [1]
Please read this policy carefully before completing your purchase.

1. Store Credit and Exchange Only Policy
To the maximum extent permitted by law, we do not offer cash or credit card refunds for product issues, minor faults, or change-of-mind situations. [1, 2, 3, 4]
  • All approved returns for product issues or minor defects will be resolved exclusively via store credit or an exact product exchange.
  • Store credits are issued electronically and remain valid for exactly 12 months from the date of issue. Any unused credit after 12 months will expire. [1, 2, 3, 4]
2. Mandatory Exceptions: Australian Consumer Law (ACL)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. [1, 2, 3]
  • Major Failure: You are entitled to your choice of a full refund, store credit, or replacement if a product suffers a major failure. A major failure occurs if the product:
    • Is significantly unsafe, expired, or contaminated.
    • Is completely unfit for its intended purpose and cannot be easily fixed.
    • Is radically different from the description or sample provided online. [1, 2, 3, 4, 5]
  • Minor Failure: If the product issue is minor and can be fixed, we reserve the right to offer you an exchange or a store credit instead of a refund. [1, 2, 3]
3. Change of Mind Returns
Due to health, safety, and public hygiene regulations regarding consumable supplements and infant care:
  • We strictly do not accept returns, refunds, store credits, or exchanges for change of mind.
  • This includes instances where you accidentally ordered the wrong flavour, incorrect size, or simply changed your mind after the package was dispatched.
  • Please review your digital shopping cart carefully before finalizing your payment. [1, 2, 3, 4, 5]
4. Natural Batch Variations
Many of our wellness and supplement products are made using organic or natural ingredients. You acknowledge and agree that:
  • Slight variations in color, consistency, taste, aroma, or packaging may occur between manufacturing batches.
  • These natural variations are entirely normal, do not impact product efficacy, and do not constitute a product fault or grounds for a store credit, exchange, or refund. [1, 2, 3]
5. Damaged, Leaking, or Incorrect Items (7-Day Reporting Window)
If your order arrives damaged, leaking, or you received the incorrect item due to our packing error:
  • You must notify us at admin@motherandkinwellness.com within 7 days of delivery. Requests made after 7 days from the delivery timestamp will not be accepted.
  • You must provide your order number and clear photographic or video evidence of the damaged or incorrect product, including the outer delivery packaging. [1, 2]
  • Once verified, we will issue a prepaid return label (if applicable) and immediately dispatch a replacement or issue a store credit. [1, 2, 3, 4]
6. Return Shipping Costs
  • Faulty Items: If an item is verified by us to have a legitimate fault or major failure, we will cover the return shipping costs. [1, 2]
  • Approved Exchanges: For any other approved exchanges, the customer is responsible for paying all return postage costs to send the item back to our Victorian facility. [1]
7. How to Initiate a Return Case
  1. Email admin@motherandkinwellness.com with your Order Number and full name.
  2. State the clear reason for your return request.
  3. Attach clear photos of the product packaging, batch number, and any visible faults.
  4. Wait for our team to assess your case. Do not mail items back to us without an official return authorization number. [1, 2, 3, 4, 5]