Terms of service

Terms of Service

1. Introduction and Agreement
By using this website and purchasing our products, you agree to these Terms of Service. This website is owned and operated from Victoria, Australia. We reserve the right to update these terms at any time. Your continued use of the site constitutes acceptance of those changes.

2. Australian Consumer Law (ACL) Guarantees & Remedies
  • Consumer Rights: Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
  • Store Credit Policy: To the maximum extent permitted by law, where a remedy is required for a product issue or minor failure, we reserve the right to provide compensation exclusively in the form of a store credit rather than a refund.
  • Major Failures: Refunds are strictly limited to instances of a major failure as defined under the ACL (e.g., the product is unsafe or completely unusable).
3. Supply Chain, Stock Availability, and Product Variations
  • Stock Fluctuations: Due to fluctuating global supply chains, product availability is subject to change without notice. We cannot guarantee that all items shown on the website are in stock at the exact time of order placement.
  • Slight Variations: Many of our supplements and wellness products utilize natural ingredients. You acknowledge that slight variations in colour, texture, taste, aroma, or packaging design may occur between batches and do not constitute a product defect.
  • Out-of-Stock Process: If an item you ordered is unavailable due to supply issues, we will contact you to arrange a store credit or a suitable alternative item.
4. Health, Wellness, and Medical Disclaimer
  • General Information: All information on this site is for educational and informational purposes only. It does not replace professional medical advice, diagnosis, or treatment.
  • TGA Regulations: Therapeutic goods and supplements sold on this site are subject to regulation by the Therapeutic Goods Administration (TGA). No claims on this site guarantee specific health outcomes.
  • Consultation: Always consult a qualified healthcare professional before starting any new supplement or wellness routine.
5. Baby Care and Infant Product Safety Disclaimer
  • High-Risk Category: Baby care products require strict adherence to safety standards.
  • User Responsibility: You must read all physical labels, safety warnings, and usage instructions prior to applying or using any product on an infant.
  • Allergen Warning: Patch test skin and wellness products on a small area of skin before full use on an infant to check for adverse reactions or allergies.
6. Product Descriptions, Formula Changes, and Pricing
  • Formula Updates: Manufacturers may alter ingredient lists and packaging without prior notice. The physical product label always supersedes the information displayed online.
  • Pricing Currency: All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
  • Modifications: We reserve the right to change prices or discontinue products at any time without notice.
7. Order Placement, Cancellation, and Fraud Prevention
  • Order Rejection: We reserve the right to refuse or cancel any order. Reasons include supply issues, pricing errors, or flags from our automated fraud detection systems.
  • Age Restrictions: By purchasing baby care or supplement products, you represent that you are at least 18 years of age.
8. Online Delivery and Shipping
  • Dispatch Location: Orders are dispatched from Victoria, Australia.
  • Shipping Limitations: We ship to the regions specified during the checkout process. Delivery timeframes are estimates only and are subject to third-party courier delays.
  • Title and Risk: Risk of loss and title for the products pass to you upon our delivery to the shipping carrier.
9. Refunds and Returns Policy
  • Change of Mind: Due to health, safety, and hygiene regulations, we do not accept returns, refunds, or store credits for change of mind on any open or unsealed supplements, wellness products, or baby care items.
  • Approved Returns: For any other approved returns, returns will be processed as a store credit only, valid for use on our website.
10. Limitation of Liability
To the maximum extent permitted by the laws of Victoria and the Commonwealth of Australia, our total liability to you for any loss or damage arising out of your purchase shall be strictly limited to the total purchase price of the products in question.

11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria.

12. Contact Details
For questions regarding these terms, contact our support team at admin@motherandkinwellness.com.